Shipping Policy

At Toadily Unique, every order is prepared and packaged with care. This policy explains our dispatch times, delivery options and what to do if there is a problem with your delivery.

Dispatch times

We aim to dispatch non-personalised items:

• The same working day when ordered before 12pm
• The next working day when ordered after 12pm

Personalised and custom-made items are normally dispatched within 3–4 working days.

During busy periods, turnaround times may be extended. Any current delays or changes will be displayed through the Dispatch Information link in the footer menu.

Working days exclude weekends and UK bank holidays.

Delivery options

The delivery services available at checkout may include:

Royal Mail Tracked 24

Royal Mail aims to deliver Tracked 24 parcels on the next working day after dispatch. This is an estimated delivery time and is not a guaranteed next-day service.

Tracking information will be provided once your order has been dispatched.

Royal Mail Tracked 48

Royal Mail aims to deliver Tracked 48 parcels within approximately 2–3 working days after dispatch. Delivery times are estimates and may vary depending on the destination and postal network.

Tracking information will be provided once your order has been dispatched.

InPost Locker Delivery

Your order will be sent to the nearest available InPost Locker or collection point to the delivery address provided at checkout. InPost currently aims to deliver locker parcels within approximately three working days after dispatch.

You will receive a notification and collection instructions when your parcel is ready. Customers normally have 72 hours to collect their parcel. Parcels not collected within this time may be returned to us.

Please ensure that your delivery address, mobile telephone number and email address are correct so InPost can send your collection details.

InPost Home Delivery

Your order will be delivered to the home address provided at checkout. InPost currently aims to complete home deliveries within approximately four working days after dispatch.

Tracking information and delivery updates will be provided by InPost.

Delivery charges

Delivery costs are calculated according to the total weight and size of your order.

The available services and exact delivery prices will be shown at checkout before payment is completed. Some delivery options may not be available for particularly large, heavy or restricted products.

Dispatch and delivery are different

Our dispatch time is the time required to prepare your order before it leaves us. The delivery estimate begins only after your order has been dispatched.

For example, a personalised item may take 3–4 working days to create before the delivery time for your selected service begins.

Delivery times provided by Royal Mail and InPost are estimates and are not guaranteed unless expressly stated.

Tracking your order

When your order has been dispatched, tracking details will be sent to the email address or mobile number provided at checkout.

Please allow time for the carrier to scan your parcel. Tracking information may not update immediately after dispatch.

Delivery addresses

Customers are responsible for providing a complete and accurate delivery address.

Please check your address carefully before completing your order. If you notice an error, email info@toadilyunique.com immediately. We cannot guarantee that an address can be changed once an order has been processed or dispatched.

We are not responsible for delays or failed deliveries caused by incorrect or incomplete information provided by the customer.

InPost Locker collections

Customers are responsible for selecting the correct locker or collection point and collecting the parcel within the period specified by InPost.

If a parcel is not collected and is returned to us, the customer will be responsible for paying any additional delivery charge required to send it again.

Personalised, custom-made and perishable items returned because they were not collected are not automatically eligible for a refund.

Missed or unsuccessful home deliveries

If delivery cannot be completed, the delivery provider may:

• Attempt delivery again
• Leave the parcel in an approved safe place
• Deliver it to a neighbour
• Redirect it to a collection point
• Return it to us

Please follow the instructions provided through your tracking information.

If an order is returned because delivery was refused, the address was incorrect or the parcel was not collected, an additional delivery charge may be required before it can be sent again.

Delayed deliveries

Royal Mail Tracked 24, Royal Mail Tracked 48 and InPost delivery times are estimates. Delays can occasionally occur because of postal disruption, severe weather, busy seasonal periods or other circumstances outside our control.

If tracking has not updated or your parcel has not arrived within the expected period, please contact us at toadilyuniquesales@gmail.com with your order number.

We will check the tracking information and, where appropriate, contact the delivery provider.

Lost parcels

A parcel must meet the delivery provider’s conditions for being considered lost before a replacement or refund can be arranged.

If you believe your parcel has been lost, please contact us. We will investigate the delivery with the carrier and keep you updated.

Please do not submit a separate claim directly to the delivery provider unless we ask you to do so, as the delivery contract is normally held by us as the sender.

Damaged parcels

If your order arrives damaged or broken, please contact us promptly at info@toadilyunique.com

Please include:

• Your order number
• A description of the damage
• Clear photographs of the damaged item
• Photographs of the inner and outer packaging
• A photograph of the delivery label where possible

Please keep the damaged item and all packaging until we confirm what to do next. Depending on the circumstances, we will offer a replacement or refund in accordance with our Returns and Refund Policy.

Orders containing multiple items

Orders containing several products may occasionally be dispatched in more than one parcel because of their size, weight or production time.

Where an order is split, you may receive more than one tracking number. You will not be charged additional delivery fees unless agreed before dispatch.

Changes to delivery services

We reserve the right to use an equivalent tracked delivery service where the selected service is unavailable or unsuitable for the parcel.

Any replacement service will be appropriate for the order and will not reduce your statutory rights.