Terms of Service

Toadily Unique
Last updated: 9 October 2026

Welcome to Toadily Unique!

We are a small, family-run business based in the Staffordshire Moorlands, United Kingdom, specialising in personalised gifts, clothing, homeware, keepsakes, memorial jewellery and other thoughtfully selected products.

By using our website or placing an order with us, you agree to the following Terms of Service. Please read them carefully before making a purchase.

1. General Information

This website is operated by Toadily Unique.

Throughout these Terms of Service, the words "we", "us" and "our" refer to Toadily Unique.

Our website is hosted by Shopify, which provides the online e-commerce platform that allows us to sell our products and services.

For enquiries, please contact:

Email: info@toadilyunique.com
Website: www.toadilyunique.com
Location: Staffordshire Moorlands, United Kingdom

2. Products and Availability

We aim to provide accurate descriptions, photographs and information for all products listed on our website.

Please note:

• Product colours may vary slightly due to screen settings, lighting and manufacturing differences.

• Measurements and dimensions are approximate unless otherwise stated.

• Handmade and personalised products may have minor variations that make each item unique.

• Products are subject to availability.

• We reserve the right to discontinue products or amend product information and prices without prior notice.

If a product becomes unavailable after you have placed an order, we will contact you to discuss an alternative, a revised delivery timeframe or a full refund.

3. Personalised and Custom-Made Products

Many of our products are made or personalised specifically for you.

When ordering personalised items, customers are responsible for ensuring all information supplied is accurate, including:

• Names, dates, wording and spelling.

• Uploaded photographs and artwork.

• Colours, sizes and design choices.

• Any additional personalisation instructions.

Please carefully check all details before completing your purchase.

We cannot accept responsibility for errors in personalisation details supplied or approved by the customer. This does not affect your statutory rights where we have made an error or supplied a faulty or incorrectly described product.

Where applicable, a digital design proof or mockup may be provided for your approval before production.

If a proof is supplied, please check it thoroughly. Production may not begin until we receive your approval.

Changes requested after design approval may incur additional charges or may not be possible if production has already started.

4. Custom Artwork and Design Services

Some products require additional design work, particularly bespoke illustrations, custom artwork and personalised designs created from customer photographs.

Where a separate design fee applies, this will be communicated before payment.

Design fees cover the time and creative work involved in preparing your design.

Additional revisions beyond those originally agreed may be subject to an additional charge, which will be discussed before further work is carried out.

Any cancellation or refund relating to design services will be assessed in accordance with applicable consumer law, including any statutory cancellation rights.

Unless otherwise agreed in writing, copyright in artwork created by Toadily Unique remains with us. Purchasing a personalised product does not automatically transfer copyright or commercial reproduction rights.

5. Pricing and Payments

All prices displayed on our website are in Pounds Sterling (GBP).

Toadily Unique is not currently VAT registered, and we do not charge VAT separately.

Delivery charges are calculated and displayed at checkout unless otherwise stated.

Full payment is required before an order can be processed, personalised, designed or dispatched.

We do not accept orders on a pay-later arrangement directly with Toadily Unique.

Payment must be successfully authorised through one of the payment methods offered at checkout.

We reserve the right to cancel an order where payment cannot be successfully completed.

6. Clearpay – Buy Now, Pay Later

We offer Clearpay as an alternative payment method on eligible orders.

Clearpay allows eligible customers to spread the cost of their purchase over four instalments across six weeks, subject to Clearpay's approval and terms.

Please be aware:

• Clearpay is a separate payment provider.

• Clearpay is subject to eligibility requirements and approval.

• Customers must meet Clearpay's age, residency and other eligibility requirements.

• Clearpay payments are interest-free when paid on time, but late payment fees may apply.

• Your repayment agreement is directly with Clearpay, not Toadily Unique.

• Toadily Unique does not manage Clearpay repayment schedules or late payment charges.

• Selecting Clearpay does not alter our product preparation or delivery times.

All purchases made using Clearpay remain subject to our usual Terms of Service, shipping policy and returns policy.

Where a refund is approved, it will be processed through the original payment method, with Clearpay responsible for adjusting the customer's payment plan in accordance with its terms.

For full details, please visit:

https://www.clearpay.co.uk/en-GB/terms-of-service

Please use Clearpay responsibly and ensure you can afford the repayments before choosing this payment method.

7. Order Acceptance and Cancellations

Once an order has been placed, you will normally receive an automatic order confirmation email.

This confirms that we have received your order but does not necessarily mean it has been accepted.

We reserve the right to decline or cancel orders where there has been a genuine pricing error, suspected fraudulent activity, product unavailability or another legitimate reason.

If we cancel an order after payment has been taken, a full refund will be issued.

For personalised or made-to-order products created to your specifications, the usual 14-day change-of-mind cancellation right does not generally apply.

If you need to amend or cancel an order, please contact us as soon as possible. We will do our best to help where production has not started, although changes or cancellations cannot always be accommodated.

This does not affect your statutory consumer rights.

8. Processing Times and Delivery

Orders are prepared and dispatched according to the estimated processing times displayed on our website.

Personalised and handmade products may require additional preparation time.

Please remember that processing time and delivery time are separate.

Any stated processing timeframe refers to preparation before dispatch, not guaranteed delivery.

Delivery methods and charges are displayed at checkout. Available services may include Royal Mail and InPost.

Once your order has been dispatched, delivery will be handled by the selected courier or postal service.

Estimated delivery times are not guaranteed unless expressly agreed.

During busy periods, including Christmas and other seasonal occasions, processing and delivery may take longer than usual.

We will contact you if we become aware of a significant delay and explain the available options.

We remain responsible for ensuring goods are delivered in accordance with applicable consumer law.

9. Returns and Refunds

We want every customer to be happy with their purchase.

Non-personalised products

Customers purchasing eligible non-personalised goods online generally have the right to cancel within 14 days of receiving their order without providing a reason.

If exercising this right, you must inform us within the applicable cancellation period and return the goods within a further 14 days.

Customers are responsible for direct return postage costs for change-of-mind returns, provided these costs have been communicated before purchase.

Refunds will be processed in accordance with applicable consumer law, including the rules relating to original standard delivery charges.

Personalised products

Products made to your specifications or clearly personalised are generally exempt from the statutory 14-day change-of-mind cancellation right.

This includes qualifying items featuring custom names, dates, photographs, wording, bespoke designs or other customer-requested personalisation.

However, personalised products remain fully covered by your statutory rights if they are faulty, damaged, not as described or do not match the agreed personalisation.

Faulty or incorrect items

If you receive a faulty, damaged or incorrect item, please contact us at info@toadilyunique.com with your order number and details of the issue.

Photographs may help us resolve the matter more quickly.

We will provide an appropriate remedy in accordance with your statutory rights.

Nothing in this policy restricts your rights under the Consumer Rights Act 2015.

10. Memorial Jewellery and Keepsakes

Our memorial jewellery and keepsakes are created with care and sensitivity.

Where ashes or other sentimental materials are supplied by the customer, we ask that they are packaged securely and sent in accordance with our instructions.

Customers are responsible for ensuring they have permission to provide any ashes or other memorial materials submitted for inclusion.

We will treat supplied materials respectfully and take reasonable care while they are in our possession.

Due to the personal nature of these products, designs and finishes may vary slightly.

Memorial jewellery made to individual specifications is generally exempt from change-of-mind cancellation rights, but statutory rights relating to faulty or misdescribed goods still apply.

Care instructions should be followed to help maintain the appearance and condition of memorial jewellery.

11. Customer-Supplied Photographs and Artwork

By uploading or supplying photographs, logos, illustrations or other artwork, you confirm that you own the necessary rights or have permission to use the material for your order.

You agree not to submit content that infringes copyright, trademarks, privacy rights or other legal rights.

We reserve the right to refuse requests involving unlawful, abusive, discriminatory or otherwise inappropriate content.

Customer-supplied images and information will be used to fulfil the order and handled in accordance with our Privacy Policy.

We will not use identifiable customer photographs or personal memorial artwork for promotional purposes without appropriate permission or another lawful basis.

12. Delivery Issues and Uncollected Parcels

Customers must provide accurate delivery information at checkout.

If you notice an error in your address, please contact us immediately.

Where an order is returned because the customer supplied incorrect delivery details or failed to collect a parcel within the courier's specified collection period, we may request payment of reasonable additional postage costs before resending it, where legally permitted.

We will contact you to discuss the available options if a parcel is returned to us.

These conditions do not affect your rights where delivery fails due to circumstances for which we or our delivery provider are responsible.

13. Promotions, Discounts and Offers

From time to time, we may offer discount codes, promotional prices, bundles or special offers.

Promotions may be subject to additional conditions, including expiry dates, minimum spending requirements or product exclusions.

Discounts cannot normally be applied retrospectively to completed orders unless otherwise stated.

We reserve the right to withdraw or amend promotions, subject to applicable law and any rights arising from purchases already made.

14. Website Use

By using our website, you agree not to:

• Use our website for unlawful or fraudulent purposes.

• Interfere with its security or functionality.

• Attempt to gain unauthorised access to our systems.

• Copy or reproduce our original website content or designs for commercial purposes without permission.

• Submit malicious software or harmful content.

We may restrict access where necessary to protect our customers, business or website.

15. Intellectual Property

Unless otherwise stated, original product designs, photographs, illustrations, branding, text and website content created by Toadily Unique remain our intellectual property or are used with appropriate permission.

Content must not be copied, reproduced or commercially distributed without prior written consent from the relevant rights holder.

Any third-party trademarks, logos or licensed designs remain the property of their respective owners.

16. Limitation of Liability

We make reasonable efforts to ensure that product information and website content are accurate and that our products meet applicable legal standards.

We are not responsible for losses that are unforeseeable or that arise from circumstances beyond our reasonable control, except where the law requires otherwise.

Nothing in these Terms of Service excludes or limits liability where doing so would be unlawful, including liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation.

Nothing in these terms removes or limits your statutory consumer rights.

17. Privacy and Personal Information

We take the protection of customer information seriously.

Personal information collected through our website is used to process orders, communicate with customers and provide our services.

Payment information is handled through the applicable secure payment providers.

For further details about how information is collected, used and protected, please refer to our Privacy Policy.

18. Changes to These Terms

We may update these Terms of Service occasionally to reflect changes to our business, services or legal requirements.

The latest version will be available on our website.

Any changes will not retrospectively remove legal rights or contractual rights relating to orders already accepted.

19. Governing Law

These Terms of Service are governed by the laws of England and Wales.

Nothing in these terms affects any mandatory consumer protection rights or rights to bring proceedings in a court that cannot lawfully be excluded.

20. Contact Us

If you have any questions about our Terms of Service, products or an existing order, please contact us.

Toadily Unique
Staffordshire Moorlands, United Kingdom

Email: info@toadilyunique.com
Website: www.toadilyunique.com

Our usual customer service hours are Monday to Friday, 9:30am–4:00pm, excluding bank holidays.

We aim to respond to enquiries as soon as reasonably possible during these hours.

Thank you for supporting Toadily Unique, our small family-run business. We genuinely appreciate every order!